Our Terms & Conditions

Terms & Conditions

This document is an electronic record in terms of National Information Technology Development Agency Act, 2007 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the National Information Technology Development Agency Act, 2007. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Your use of the valueswitch.com.ng website (hereinafter referred to as "valueswitch.com.ng.") and services and tools are governed by the following terms and conditions as applicable to valueswitch.com.ng. If you transact on valueswitch.com.ng, you shall be subject to the policies that are applicable to the website for such transaction. By mere use of the website you shall be contracting with valueswitch.com.ng, a company incorporated under Companies and Allied Matters Act, 1990 with registered office at #Plot LL42B Assop Falls SunnyVale Homes Estate, Abuja, Nigeria and these terms and conditions constitute your binding obligations.

For the purpose of these terms of use, wherever the context so require 'You' shall mean any natural or legal person who has agreed to become a member or user of the Website.

When you use any of the services provided by valueswitch.com.ng, including but not limited to, (e.g.Airtime purchase, voucher Generation and transfers ), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. valueswitch.com.ng reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, valueswitch.com.ng grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.


Membership Eligibility

Use of the valueswitch.com.ng Website is available only to persons who can form legally binding contracts under Nigerian governing laws. If you are a minor i.e. under the age of 18 years, you shall not transact or use valueswitch.com.ng website. As a minor if you wish to use or transact on valueswitch.com.ng, such use or transaction may be made by your legal guardian or parents. valueswitch.com.ng reserves the right to refuse to provide you with access to valueswitch.com.ng if it is brought to valueswitch.com.ng's notice or if it is discovered that you are under the age of 18 years.

Your Obligations

If you use valueswitch.com.ng, you shall be responsible for maintaining the confidentiality of your User ID and Password and you shall be responsible for all your actions. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete that valueswitch.com.ng has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, valueswitch.com.ng has the right to indefinitely suspend or terminate or block your access to valueswitch.com.ng and refuse to provide you with access to the Website.


When You use the Website or send emails or other data, information or communication to valueswitch.com.ng, You agree and understand that you are communicating with valueswitch.com.ng through electronic records and You consent to receive communications via electronic records from valueswitch.com.ng periodically and as and when required. valueswitch.com.ng may communicate with you by email or by such other mode of communication, electronic or otherwise.



Membership and/or usage of valueswitch.com.ng is free. valueswitch.com.ng does not charge any fee for browsing through valueswitch.com.ng. However valueswitch.com.ng reserves the right to charge fee and change its policies from time to time. In particular, valueswitch.com.ng may at its sole discretion introduce new services and modify some or all of the existing services offered on valueswitch.com.ng. In such an event valueswitch.com.ng reserves, without notice to You, the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee and related policies shall automatically become effective immediately once implemented on valueswitch.com.ng. Unless otherwise stated, all fees shall be quoted in Nigerian Naira. You shall be solely responsible for compliance of all applicable laws including those in Nigeria for making payments to valueswitch.com.ng.


Use of valueswitch.com.ng. Website

You agree, undertake and confirm that your use of valueswitch.com.ng shall be strictly governed by the following binding principles:

You shall not host, display, upload, modify, publish, transmit, update or share any information that:

1.    shall not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other partners;

2.    You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. valueswitch.com.ng reserves the right to bar any such activity.

3.    You shall not attempt to gain unauthorized access to any portion or feature of valueswitch.com.ng website, or any other systems or networks connected to valueswitch.com.ng Website or to any valueswitch.com.ng's server, computer, network, or to any of the services offered on or through valueswitch.com.ng Website, by hacking, password "mining" or any other illegitimate means.

4.    You shall not probe, scan or test the vulnerability of valueswitch.com.ng website or any network connected to valueswitch.com.ng website nor breach the security or authentication measures on valueswitch.com.ng website or any network connected to valueswitch.com.ng Website. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to valueswitch.com.ng Website, or any other customer of valueswitch.com.ng, including any valueswitch.com.ng account not owned by you, to its source, or exploitvalueswitch.com.ng Website or any service or information made available or offered by or through the valueswitch.com.ng Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by valueswitch.com.ng Website.

5.    You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of valueswitch.com.ng Website or valueswitch.com.ng's systems or networks, or any systems or networks connected to valueswitch.com.ng.

6.    You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person's use of the Website.

7.    You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to valueswitch.com.ng on or through the Website or any service offered on or through the Website. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

8.    You may not use the Website or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of valueswitch.com.ng or others.

9.    Solely to enable valueswitch.com.ng to use the information you supply us with, so that we are not violating any rights you might have in Your Information, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights you have in Your Information, in any media now known or not currently known, with respect to Your Information. valueswitch.com.ng will only use Your Information in accordance with the terms of use and valueswitch.com.ng's Privacy Policy.

10. From time to time, you shall be responsible for providing information relating to the items or services proposed to be sold by you. In this connection, you undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such items or services so as to mislead other Users in any manner.

11. You shall not engage in advertising to, or solicitation of, other users of valueswitch.com.ng to buy or sell any products or services, including, but not limited to, products or services related to valueswitch.com.ng. You may not transmit any chain letters or unsolicited commercial or junk email to other users via valueswitch.com.ng. It shall be a violation of these Terms of Use to use any information obtained from valueswitch.com.ng in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person outside of valueswitch.com.ng without valueswitch.com.ng's prior explicit consent. In order to protect our users from such advertising or solicitation, valueswitch.com.ng reserves the right to restrict the number of messages or emails which a user may send within a given period which valueswitch.com.ng deems appropriate in its sole discretion. You understand that valueswitch.com.ng has the right at all times to disclose any information (including the identity of the persons providing information or materials on the valueswitch.com.ng Website) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and you hereby expressly authorize us to) disclose any information about you to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

12. valueswitch.com.ng reserves the right, but has no obligation, to monitor the materials posted on valueswitch.com.ng website. valueswitch.com.ng shall have the right to remove or edit any Content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right ofvalueswitch.com.ng, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE valueswitch.com.ng WEBSITE AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily reflect the views of valueswitch.com.ng. In no event shall valueswitch.com.ng assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on valueswitch.com.ng. You hereby represent and warrant that you have all necessary rights in and to all Content you provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information

13. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through valueswitch.com.ng, including payment and delivery of token or services, and any other terms, conditions or representations associated with such dealings, are solely your responsibility. valueswitch.com.ng shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on valueswitch.com.ng.

14. It is possible that other users (including unauthorized users or "hackers") may post or transmit offensive or obscene materials on valueswitch.com.ng and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of valueswitch.com.ng, and that the recipient may use such information to harass or injure you. valueswitch.com.ng does not approve of such unauthorized uses but by using the valueswitch.com.ng Website you acknowledge and agree that valueswitch.com.ng is not responsible for the use of any personal information that you publicly disclose or share with others on valueswitch.com.ng. Please carefully select the type of information that you publicly disclose or share with others on valueswitch.com.ng.

15. valueswitch.com.ng shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group of People, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).


Contents Posted on Site

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on valueswitch.com.ng is owned, controlled or licensed by or to valueswitch.com.ng, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Except as expressly provided in these Terms of Use, no part of valueswitch.com.ng and no Content may be copied, reproduced, re-published, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without valueswitch.com.ng's express prior written consent.

You may use information on valueswitch.com.ng products and services purposely made available by valueswitch.com.ng for downloading from the Site, provided that you

·         (1) not remove any proprietary notice language in all copies of such documents,

·         (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media,

·         (3) make no modifications to any such information, and

·         (4) not make any additional representations or warranties relating to such documents.

You shall be responsible for any notes, messages, e-mails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Sites (collectively, "Content"). Such Content will become the property of valueswitch.com.ng and you grant valueswitch.com.ng the worldwide, perpetual and transferable rights in such Content. valueswitch.com.ng shall be entitled to, consistent with our Privacy Policy, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include Content you provide. You agree that any Content you post may be used by valueswitch.com.ng, consistent with our Privacy Policy and Rules of Conduct on Site as mentioned herein, and you are not entitled to any payment or other compensation for such use.

Other Businesses

valueswitch.com.ng does not take responsibility or liability for the actions, products, content and services on valueswitch.com.ng website, which are linked to Affiliates and / or third party websites using valueswitch.com.ng APIs or otherwise. In addition, valueswitch.com.ng may provide links to the third party websites of affiliated companies and certain other businesses for which, valueswitch.com.ng assumes no responsibility for examining or evaluating the products and services offered by them, and valueswitch.com.ng does not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). valueswitch.com.ng does not in any way endorse any third party website(s) or content thereof


valueswitch.com.ng welcomes links to this site. You may establish a hypertext link to valueswitch.com.ng website, provided that the link does not state or imply any sponsorship or endorsement of your site by valueswitch.com.ng. You must not use on your site or in any other manner any trademarks, service marks or any other materials appearing onvalueswitch.com.ng, including any logos or characters, without the express written consent of valueswitch.com.ng and the owner of the mark or materials. You must not frame or otherwise incorporate into another third party website or present in conjunction with or juxtaposed against such a website any of the content or other materials on thevalueswitch.com.ng website without valueswitch.com.ng's prior written consent.


We view protection of Your privacy as a very important principle. We understand clearly that you and Your Personal Information is one of our most important assets. We store and process Your Information on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and rules there under. Our current Privacy Policy is available at http://www.valueswitch.com.ng/privacy-policy. If you object to your Information being transferred or used in this way please do not use valueswitch.com.ng Website


Disclaimer Of Warranties And Liability

This website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through this site are provided on valueswitch.com.ng on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, valueswitch.com.ng does not warrant that:

·         This website will be constantly available, or available at all; or

·         The information on this website is complete, true, accurate or non-misleading.

valueswitch.com.ng will not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, valueswitch.com.ng website.

valueswitch.com.ng does not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you throughvalueswitch.com.ng website; their servers; or electronic communication sent from valueswitch.com.ng are free of viruses or other harmful components.

Nothing on valueswitch.com.ng constitutes, or is meant to constitute, advice of any kind.

All the products sold on valueswitch.com.ng are governed by different state laws and if valueswitch.com.ng is unable to deliver such products due to implications of different state laws, valueswitch.com.ng will return or will give credit for the amount received by valueswitch.com.ng from the sale of such product, that could not be delivered to you.

You will be required to enter a valid phone number while placing an order on valueswitch.com.ng. By registering your phone number with us, you consent to be contacted byvalueswitch.com.ng via phone calls and / or SMS notifications, in case of any order or confirmation or delivery related updates. valueswitch.com.ng will not use your personal information to initiate any promotional phone calls or SMS'.



While availing any of the payment methods offered at valueswitch.com.ngvalueswitch.com.ng will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

1.    Lack of authorization for any transactions, or

2.    Exceeding the preset limit mutually agreed by you and between your "Banks", or

3.    Any payment issues arising out of the transaction, or

4.    Decline of transaction for any other reasons.

All payments made against the purchases/services on valueswitch.com.ng by you shall be compulsorily in Nigerian Naira acceptable by the Central Bank of Nigeria. valueswitch.com.ng does not accept any other form of currency with respect to the purchases made on valueswitch.com.ng.

While availing any of the payment methods offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you out of the decline due to:



Without limiting other remedies, valueswitch.com.ng may limit your activity, immediately remove your information, warn other Users of your actions, immediately temporarily/indefinitely suspend or terminate or block you from our services, and/or refuse to provide you with access to valueswitch.com.ng website in the event, but not limited to:

1.    police or other authorities for initiating criminal or other proceedings against you.


You shall indemnify and hold harmless valueswitch.com.ng its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of this Terms of Use, privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights of a third party.

Applicable Law

This Agreement shall be governed by and interpreted and construed in accordance with the laws of The Federal Republic of Nigeria. The place of jurisdiction shall be exclusively in Lagos, Nigeria.

Jurisdictional Issues/Sale in Nigeria Only

Unless otherwise specified, the material on valueswitch.com.ng is presented solely for the purpose of sale in Nigeria. valueswitch.com.ng makes no representation that materials in valueswitch.com.ng are appropriate or available for use in other locations/Countries other than Nigeria. Those who choose to access this site from other locations/Countries other than Nigeria do so on their own initiative and valueswitch.com.ng is not responsible for supply of goods/refund for the goods ordered from other locations/Countries other than Nigeria, compliance with local laws, if and to the extent local laws are applicable.

Trademark, Copyright and Restriction

This site is controlled and operated by valueswitch.com.ng. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on valueswitch.com.ng web site owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, noncommercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.


Product Description

valueswitch.com.ng tries to be as accurate as possible. However, valueswitch.com.ng does not warrant that product/service description or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by valueswitch.com.ng itself is not as described, your sole remedy is to return it in unused condition.

Pricing/Typographical error

If valueswitch.com.ng comes across any difference in pricing resulting from typographic errors with regards to pricing or product information, valueswitch.com.ng shall have the right to rectify the same or cancel the order(s) and refund monies, if any, collected from the customer within 5-15 business days of such corrective action taken. The mode of refund will be the same as at the time of placing the order.

Refund/Cancellation Policy

Transactions are subject to the dispute management guidelines of the Central Bank of Nigeria, the Card scheme in use for the transaction and the Merchant whose service or services was paid for. Proper documentation/proof of transaction would be provided regarding the transaction carried out on valueswitch.com.ng and appropriate refund would be done through same channel within 5-10 working days.

Limitation of Liability


Our Contact

Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Site to support@valueswitch.com.ng

Our Partners & Clients

Our Partners & Clients